Sales Policy

• All CSA memberships must be paid in advance based on the selected option (Full-Season, Monthly, or Weekly Pay-As-You-Go).

• Payments are non-refundable once the season begins, except under the circumstances outlined in our Cancellation Policy.

• Founding Members who receive a discounted rate must commit to the full season.

• Our CSA is based on seasonal availability, and while we strive to provide a diverse share each week, the contents may vary due to weather, crop conditions, and unforeseen farming challenges.

• If a crop fails or is unavailable, we may supplement shares with produce from another trusted local farm (within a 50-mile radius).

• By purchasing a CSA share, you understand that nature plays a role in what is available each week.

• CSA pickup is scheduled for Thursdays, 4 PM – 7 PM at Native Roots Family Farm (4029 Hwy 86, Easley, SC).

• Home delivery is available for an additional $5 per week within a 20-mile radius.

• If you cannot pick up your share, you may:

  • Send a friend or family member to collect it OR

  • Donate your share to a local food pantry (must notify us in advance).

• Unclaimed shares that are not picked up or rescheduled in advance will be donated, and no refunds will be issued.

• Each CSA member is entitled to one (1) Vacation Hold per season with at least 7 days' notice.

• Vacation Hold Options:

  • Double Up Later: Receive extra produce in a future CSA box.

  • Gift It Forward: Donate that week’s share to a local food pantry or a friend.

• Full-Season Memberships:

  • Before the season starts: Full refund minus a $25 administrative fee.

  • After the season starts: No refunds (members may transfer their share to someone else with prior approval).

• Monthly Subscriptions:

  • Must be canceled at least 7 days before the next billing cycle.

  • No refunds for missed weeks or mid-month cancellations.

• Weekly Pay-As-You-Go:

  • Orders must be canceled at least 48 hours before pickup/delivery to receive a refund or credit toward a future share.

  • No refunds for same-day cancellations.

• Our produce is harvested fresh and rinsed, but we recommend washing it again at home before consumption.

• Storage recommendations will be provided in weekly emails.

Weekly CSA emails could include:

• What’s in your CSA box

• Storage & recipe tips

• Farm news & updates

Members should ensure our emails are not going to spam and check for updates weekly.

By purchasing a CSA share, you acknowledge that you have read and understand this CSA Sales Policy. You agree to the terms outlined and understand that CSA farming is subject to seasonal variations.

​

For questions or concerns, please contact us at:
info@nativerootsfamilyfarm.com
4029 Hwy 86, Easley, SC